Return & Refund Policy
Thank you for shopping with Bisettes. We value your satisfaction and want to ensure a smooth return and refund process. Please read our policy carefully.
Returns
We accept returns within [X] days of delivery. To be eligible for a return, items must be:
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Unused, unworn, and in the same condition as received.
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In the original packaging with all tags attached.
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Accompanied by proof of purchase (order confirmation or receipt).
Certain items, such as custom-made, perishable, or intimate products, may not be eligible for returns. Please check product descriptions for details.
Return Process
To initiate a return, please follow these steps:
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Contact Us: Email us at lou.pernin@gmail.com with your order details and reason for return.
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Receive Approval: Once your return request is approved, we will provide a return shipping address.
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Ship the Item: Send the item back using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.
Once received, we will inspect the item and notify you of the approval or rejection of your return.
Refunds
If your return is approved, your refund will be processed to your original payment method within [X] business days. Please note:
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Shipping fees are non-refundable.
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If you haven’t received a refund after the stated time, check with your bank or payment provider before contacting us.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at lou.pernin@gmail.com.
Non-Returnable Items
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Gift cards
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Sale or clearance items
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Personal care products (earrings, hair accessories, etc.)
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card provider; it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at lou.pernin@gmail.com.
Need Help? For any questions about our return and refund policy, please contact us at lou.pernin@gmail.com.